Service

Plattenhardt + Wirth Montage GmbH

 

Service you can trust. We advise you personally on your property with regard to your maintenance wishes and needs.

In the event of a fault we do our utmost for our customers. Depending on the urgency, we can also support you on site at short notice. Our service vehicles are comprehensively equipped and our service engineers undergo on-going training so that many faults can be remedied on the spot.

As your long-standing expert partner in cold store/hygienic room construction and design, we are well acquainted with your industry and know how important qualified after-sale service is for your power-operated doors and gates and electrical parts  such as heating pipes. Our service engineers are deployed across Germany and neighbouring countries at your service.

ASR A1.7 (Technical Regulations for Workplaces - Doors and Gates)

 

ANNUAL INSPECTION IS COMPULSORY

In order to comply with ASR A1.7, all operators of commercially used, power-operated door/gate systems must have all their door/gate systems submitted to an annual safety check including measurement of the closing forces and reversing function carried out and documented by an expert.

Your benefits of a maintenance and service agreement with Plattenhardt + Wirth include:

 

  • Long-term value retention and functional reliability for your investments.
  • Possibility of extending the warranty through the maintenance agreement in line with the German Construction Tendering and Contract Regulations (VOB/B).
  • The requirements of your insurer/certifying body D are clearly satisfied.
  • Fixed date and therefore predictable maintenance slots can be conveniently integrated into your on-going operations.
  • Increased safety for your valued employees.
  • The costs of maintenance agreements are predictable and avoid high follow-up costs.
  • Energy loss through faulty and damaged gates and doors is minimised.

Frequently asked questions

  • Do I have any advantages with the maintenance contract?

    A maintenance contract has several advantages. Annual maintenance enables problems to be detected at an early stage and therefore allows minor damage to be rectified economically. Faster detection of defects can reduce major consequential damage. This extends the service life of your devices and ensures your operation.

  • Who takes care of scheduling and coordinating maintenance?

    If you have a maintenance contract for cold storage doors/gates, we will take care of the scheduling. This means that maintenance can be scheduled at an early stage. If you do not have a maintenance contract, you must contact us and we must first coordinate an appointment with our capacities. In this case, we will also ensure that we carry out the maintenance as quickly as possible.

  • What kind of service or maintenance does my product require?

    The maintenance work required depends on the type of cold room door or gate you have. How old your door is, etc. A typical maintenance task is to check and, if necessary, replace the seal and check the door mechanism.

  • Are there any recommendations for extending the service life of my cold storage door?

    There are various recommendations that you should follow in order to extend the service life of your product. These include maintenance and regular cleaning. Major damage or breakdowns can be prevented by rectifying minor problems. If necessary, wear parts should be replaced and excessive strain should be avoided.